The entire amount paid will be refunded in the following scenarios:

• If booking is done, but there is no service provider available in that area
• If a customer has done multiple bookings due to system error
• If the service provider has not made any adequate attempts to provide the service

In all other scenarios, except these three, Rs 100 will be deducted as cancellation charges. The refund will be processed within 7-10 working days directly in your source account, from where the booking was made.

One or more tests booked may be cancelled by the laboratory due to clinical/technical or pre-analytical reasons. You will receive information about the same via email and SMS. In such cases, our service provider shall be advised to collect the fresh specimen and process the unreported test(s) free of cost. Our team will coordinate with you for scheduling re-collection of samples and ensure that complete reports are provided on time.
Alternatively, you can ask for a refund if you do not wish to go for re-collection. The refund shall be granted in full, if all tests are cancelled. The refund will be granted partially if some tests are processed and reports are released, whereas other tests are cancelled. For partial refund, the amount is calculated as per the catalogue rate of the unreported test(s) and corrected to its weighted average in the total order value. Refunds will be credited to the account of the beneficiary directly. Please click here for our cancellation and refund policy.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua minim veniam.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua minim veniam.